Advice For Returning LG Front Loading Washing Machine

Anybody attempt to return or exchange LG front-loading washing machines because laundry has offensive smell and feel? I just bought it and matching dryer in June 2007. Nor do the whites stay any whiter as is the front-loading myth. I am starting to contact Home Depot and the manufacturer, because I want to return or exchange them. Any similar experiences?

I don't want to try all the various fixes that other e-mail threads suggest: Purewash, vinegar, etc. No seller told me about this problem or need for various treatments when I was shopping. Only that they were amazing. I believe they are defective, because they are unfit for their intended purpose. My first phone attempts have been the first 1-800 customer service rep referring me to another and then to another and another. Should I be working with Home Depot or the manufacturer? Any experience with this?

squid66 from Albuquerque, NM

Answers:

Advice For Returning LG Front Loading Washing Machine

I received a front loader from my son when they moved, it is about 5 years old and it works better than my top loader ever did. I use homemade detergent and vinegar for the rinse. My electric bills have gone down and I am able to dry clothes in less time. (12/05/2007)

By bethcallie

Advice For Returning LG Front Loading Washing Machine

I would call the service reps again and if they are no help ask to talk with their supervisor and keep asking to talk to the next higher authority. Also, if you purchased the units from Home Depot I would talk with the store manager and see if you can't make a swap or work out some sort of a deal. If no results, contact the area manager. I also would do the same with manufacturer.

In my state, there is a group of people who work out of the attorney general's office that intercedes in these kind of disputes. You would have to contact the attorney general in your state to see if they have a similar group. And lastly maybe you would have to retain an attorney. Good luck. (12/05/2007)

By Dean

Advice For Returning LG Front Loading Washing Machine

I have had a LG front loading washing machine for several years. I leave the door open after the last wash to let the insides dry out. Then I close it the next day. I read that there is a little water left at the bottom of the washing machine that we can not see. I think that it sours if you keep the door closed all the time.

If I notice any buildup of detergent on the rubber by the door, I clean that off with a rag. I am not sure what the buildup is, but it is gunky. I don't have any problem with smelly clothes, and I don't do anything special to the clothes. I just wash them like any other washing machine. I hope this helps. Loretta (12/06/2007)

By LorettaB

Advice For Returning LG Front Loading Washing Machine

Same problem. My husband and I have only had ours for a year and have had a service representative in twice telling us numerous things to do, etc., which after paying the amount of $ we have for the machine, why should we have to do all this extra stuff. We even bought some new towels and wash cloths and now they have the same yucky smell. I think these machines should be replaced. I'm going to call Better Business and report it, maybe we all should. It is a lot of $ spent for a product this defective. (07/16/2008)

By Susan

Advice For Returning LG Front Loading Washing Machine

We have the same problem. In addition, we started seeing flecks of grey sludge on our towels and clothes about a month ago. We purchased our LG front-load washer in 2005 and didn't initially have the odor problem. About a year after we purchased the unit, our whole laundry room began to stink of mold. Now, it's impossible to get rid of the stench. I've tried the miracle wash from smellywasher.com, bleach, and Affresh tabs. Nothing helps. I use HE detergent and leave the door open after the last load. I don't use liquid fabric softener.

After getting no help from LG, I filed a complaint with the BBB. As a result, LG offered to extend our warrant for a "courtesy clean", but the warranty paperwork that they sent me stated that the warranty did not cover cleaning. We are also dealing with the retailer from whom we purchased the washer (American) since we bought a 5-year extended warranty. They sent out a technician who wouldn't even touch the machine, just told us to use Affresh.

Another tech was scheduled to come out today, but said that he wouldn't clean the machine either. After American's corporate gave him the go-ahead, he called back and said that he would come out and clean the machine once a new seal that he ordered arrived. Wish us luck. Nobody should have to do so much maintenance on a washer. The manual makes no mention of routine maintenance to prevent mold. (09/02/2008)

By Kerry

Advice For Returning LG Front Loading Washing Machine

We too have the same problem our LG front loader the clothes smelled bad. This is what I found the washer did not added enough water both to wash and to rinse the clothes. I would pull the tray where the soap is poured in and add water by hand and it worked much better. I have my LG under contract and called the repair man I showed him the issue and after looking at it he agreed.

The washer does not put enough water to activate the He detergent so the clothes and the drum would not be washed same for the rinse cycle. They ordered a new water level switch and main controller board. I hopes this helps. (02/08/2009)

By Todd