My mom just had her Singer 750 Touch and Sew cleaned/serviced after it had been sitting unused in her basement for 20 years, and gave it to my daughter. It worked great for a few days and now it won't go more than a few stitches before the bobbin case loosens out of the seating and pushes up the plate! Which of course then jams everything up. What can I do to get the bobbin case to stay in place?
By Kim
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Suggest you contact the repair service for help as they serviced it recently.
Since it's been serviced so recently, the best thing is to return to the tech and stay with him/her while it's being checked but first ask yourself - 'Am I using the correct bobbin for this machine?'.
If you're sure the bobbin is correct (the Touch&Sew uses a very specific bobbin, it's not interchangeable with any other bobbin class and using the wrong one can cause the problem you're describing) it's definitely time to return to the repair tech and insist on being in-shop when it's looked at.
The Touch&Sew has a bit of a reputation for the bobbins being pesty to properly seat, and for being quick to fail - it's not the greatest or most popular Singer ever built. The things are so pesty I won't work on them at all for any of my sewing students who bring one to class, and I LOVE Singer machines of any vintage. Except the Curvy and the Touch&Sew models - I don't love those at all owing to the bobbin and other issues.
Make sure the tech watches you or your daughter load the bobbin, and sew at least 20 seam line tests - if the bobbin is going to act up it will do so within 20 seam lines and the tech will be able to see what's happening - if possible to be overcome, he/she will show you how.
If they balk, insist on your money back for the initial servicing. Your mum should have been warned this is a difficult model when she brought it in for servicing and as she wasn't, the onus is on the repair tech to make this right without trying to extract more money - he/she knew the Touch&Sew is notorious for bobbin problems and should have said something in the first place!
If you're in the US (or UK where I am), you do have rights and should insist on them. And to be honest, as a sewing teacher, I have to say you also should consider replacing this machine if possible with a new model that comes with a warranty. Be sure to buy one with the top drop-in bobbin system that uses either the 66 or 15J or 15K bobbins for frustration free sewing - be sure to read the manual, and be sure to use only the correct class for the new machine.
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