I have a Brother Innovis 2800d embroidery machine and the needle will not go up or down. You can not turn the knob on the end of the machine. The pedal is plugged in and the pressure foot is down.
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It may need to be oiled.
Hi,
It sounds as if the belt has come undone from the pulley that is on the motor. Hope this helps.
Blessings,
Robyn
Here is a link to their website with what I hope is your answer:
help.brother-usa.com/
If this doesn't work, I would not mess with it. Call them at (877-276-8437). They can give you the best possible solutions.
Post back what you learn.
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