I steam cleaned someone's carpet using a mixture of lemon ammonia and Lemon Pine Sol. No water as I rinse the carpet after cleaning. I sprayed stains with the straight ammonia. The stains came out, but this person says the apartment smells like cat urine and thinks I transferred this smell using my steam cleaner.
I have done bad carpets before, the smell of the cat urine never was so strong that it got in the brushes of the steam cleaner and stayed there. It was the dirty water that always smelled, I smelled my brushes and they don't smell like cat urine.
My cat had two accidents and they were in my apartment which I cleaned up with a rag not my steam cleaner. I didn't rinse the carpet afterwards and couldn't open up the windows to air the room out so it did smell like ammonia, but to be mistaken for cat urine when there was no cat near her home is unbelievable. What can I say to make this person believe me that it is just the smell of ammonia, not cat urine. Please help?
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If you guarantee your work then you may have to find a solution to at least try and make this customer happy.
Everyone who has ever been in business has to know that it is virtually impossible to please everyone but then we have to stay in business and that means at least trying to satisfy someone may become an obligation.
try using cleaning vinegar instead of ammonia And dont steam your carpets ,shampoo them using just cold water with cleaning vinegar .Its better and will remove ammonia smell If its cat pee even then just dab a blob on the smelly bit and leave it for a few minutes then vacuum it up with the shampooerYou might have to repeat depending how long the smells been there .
Get a product called Nok-Out and apply to her carpet. The smell will go away.
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