The outlet for my cook top and fan is not working, but the breaker is fine. I checked the voltage between phase to neutral and it was 20V. I checked the phase to ground- 120V.
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If not qualified, I would recommend getting an electrician to resolve the issue.
It sounds as though the neutral connection is open somewhere. Yes, it could be at the panel. It could also be at an electrical box between the stove and the panel.
A digital meter is precise, but does not load the circuit. A meter such as a Wiggy is less precise but loads the circuit and it is more obvious that the neutral is open.
With the breaker off, an electrician will check for continuity (zero resistance) between the neutral and ground (these are bonded in your panel).
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