I just got a my Excel 15S and it won't backstitch. It was given to me and was barely used. Everything else works just fine. Is there an easy, inexpensive fix for this?
By Paula D. from Cameron, OK
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The Janome (New Home) Excel 15S is a vintage machine - it may look brand new and have very few sewing hours on it but it is still a vintage machine - any rubber/plastic/silicone parts (gears, the interior belt) may have deteriorated through simple ageing and are likely the cause of your problem.
You should take the machine to a Janome qualified repair tech to have the machine looked over, repaired (the deteriorated part(s) ), and fully serviced (oil, cleaning, checking for potential or other existing problems).
The visit will probably cost you at or around $100USD.
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