My X5 steamer just feels warm. There is no noise. I don't think the pump is running. Has anyone had the same problem?
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Your problem may be minerals clogging up the filter. The author of the article I read sawed the compartment open, cleaned it out, and epoxied it back together. You can read the article here:
http://chris-ei rebuild.html?m=1
Sir,
H2o mob the pump is not pushing the water into the heating tank please let me know how to repair the pump.
Thanks
I want replacement of very bottom of pump part where there were four screw two type of screw and clean out and noticed the plastic that putting the screw back were broken and that is only bit that I want for replacement and and the pump was not working and it was getting warmer and still not getting results ! please help me and all I want is motor part not a whole part and I wouldn't mind to pay for replacement !
Hi, my partner had our steam mop in the rubbish pile to throw out today and I thought I'd do a search online and found this thread which helped me fix it without any parts or sawing/gluing so I thought I'd contribute my experience.
Out mop was making the hum hum hum hum noise but nothing was coming out. The unit was heating up and the pump was working so this indicated there was an issue with the water flow.
I opened the unit up and it was surprising simple insided. I couldn't see any water flow through the clear connecting tubes. So I gave the pump a tap with the back of a screwdriver and I saw a little movement in one of the clear tubes. More taps and water started to inch it's way through until it cleared the blockage (which I presume was mineral build up) and the steam flow was stronger than I remember it. I'm assuming it was building up over time and restricting flow until it finally stopped... anyway I got it going and it's now back in the house.
I actually tapped the pump about 30-40 times in the end as I started softly but it needed some decent taps to dislodge all the build up and clear the way.
Inside the unit the water is all completely contained by connecting tubes so when you open it up you can still operate it safely. I still recommend exercising caution and using it on a protected circuit with circuit breakers.
This only took me about 15 mins to fix. I'm stoked :)
So if your pump is making that hum hum hum hum AND is heating up but nothing is coming out - my money is on this to fix it for you.
Good luck! :)
It is not lime scale. It is the pump, no humming sound, can it be repaired or not?
If the pump isnt working its probably clogged, open up the unit and take the pump apart, you can google how to clean a solenoid pump and there are youtube videos for the same model of pump. I used this video ; www.youtube.com/
Hi Judy
I tried the link but is not working do you have another link I will appreciated it
Thanx so much for this. Thumping the pump worked for me too!
Thanks will give this a go tomorrow
After you get it unclog from build up in unit and the pump, fill tank with one cup white vinegar and two cups water and run steamer until almost empty. Remove remaining fluid from tank, rinse inside of tank and refill tank with distilled water, use as needed and empty tank when done and store it empty.
Sounds like the pump is not working.
Remove it from brace that holds it with four screws. Remove input line hose from straight fitting, remove exit line hose from exit elbow. Carefully move micro pump unit it out of housing. (You may want to take pictures with cell phone prior to disassembly) Unscrew the elbow and carefully take it all apart to clean scale build up using very fine sand paper and 0000 steel wool.
OK firstly you need to ensure that the pump is not stuck.People advise putting descaled in the tank and running, but if the pump is not running in the first place this of no help. First remove the handle and mop head for ease. Then remove 8 crosshead screws on the cover (rear of tank) and 2 multi lobe security screws (Torx T10) at the mop end of the cover try easing up gentle (first on one side then on the other) until casing parts. then when you have most of the casing free pull it back slightly as the thin end lips under the handle end. Once the cover is clear you will see the pump with a hose to the tank and also to a T piece. the pump is held in place with 3 crosshead screws remove this and lift the pump slightly. compress the spring clips on the inlet and outlet hoses and move them down the hoses so they are clear of the pump, you now need to remove the hoses using a gentle twist/pull motion, be careful as the hoses do tend to split. replacement hose is available on any online shop (4mm ID x 8mm OD from amazon £6 per mtr). once the hoses are clear try blowing down the inlet of the pump you should get a click and then air flows. if this is the case then place the pump back in the housing without the hoses (1 screw is sufficient) plug the machine into the power supply and turn on. once you have the green lights press the steam button. (hopefully the pump now runs mineral deposits gum the pump up). However if it did not run then we now have to do some further tests .
you are all missing the reason, the pump is a single stroke device and will not prime itself, once dry it will just stretch the air back and forth in itself and the pickup tube and not pull up any water, the solution is to apply air pressure via the fill hole to force water up the tube into the pump, then it will work as normal.
Remember your physics , gas is compressable , liquids not.
I'm not getting stream out of my mop it still hmming but no steam how do I fix this?
I am sure you can call the manufacture and they can help you.
I have the same problem. When I called I was asked to buy a new mop or replace the whole pump bit for a fortune!!!! Might as well buy a cheaper mop for that price! Customer service is useless!!!!
I have the same problem. When I called I was asked to buy a new mop or replace the whole pump bit for a fortune!!!! Might as well buy a cheaper mop for that price! Customer service is useless!!!!
chrispottier76 This worked perfectly! Had a little problem with the hex screws, but other than that, working fine how.
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