I can only get crushed ice even when I push to get cubes.
By James
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You can contact the manufacturer online or phone for help or request a service repair company check and recommend a repair.
This post helped lead me to a solution which I fixed myself... No need for a repairman. I simply removed the tray and ran hot water through both sides of the elements. I had just emptied my ice maker the night before so I knew something was up. Where could the "e ring solenoid" have gone? Really?! How could have it burned out on an 18-month old fridge?
I have a elderly neighbor who has a kenmore side-by-side refrigerator that only dispenses crushed ice, even when set on cubed setting. He found a solid brass pin with hole in end laying on the floor in front of refrigerator. I was not able to locate any missing parts in dispenser. Unable to determine source of pin or cause of dispenser not dispensing cubed ice. Any suggestions?
Hi! If you take out the dispenser in the back where the rod under neath the dispenser slides in the hole there is a plastic part that moves up and down. If that is frozen in place take a hair dryer and heat up the area until you can manually move the plastic piece up and down. This is what controls the rod on the dispenser.
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