I have a Janome New Home 2202 sewing machine that is about 6 weeks old. The foot pedal will work fine at one time, and then not work at all at another. I don't change anything, not the thread, the bobbin, anything and it simply doesn't supply any power. When I call the store, they tell me how to re-thread and re-do the bobbin. I have done this many times to no avail.
What gives?
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You have rights - but depending on where you are those rights may only be in effect for 90 days after purchase - check your receipt for more information. Too, Janome is a sewing machine manufacturer with a good reputation and all their machines, no matter what country sold in, come with at least a one year warranty including on parts.
It sounds as though the foot controller is faulty - and the shop is trying to avoid honouring the warranty - they'd be in a real hurry to tell you if their agreement with Janome doesn't include warranty coverage, so it's almost dead cert they do and should honour their responsibility to the consumer. Do a little research first to be sure the shop is responsible or if you need to contact Janome for replacement parts or servicing. If the shop is responsible you should physically carry the machine (and all the bits, and your receipt) back to the shop, insist on speaking to the manager, and you will (hopefully) leave with either a new foot controller or a completely new machine.
Contact Janome through their website pages for your country and make a complaint about the shop - no reputable company wants their products sold by disreputable stockist. And at the same time, request assistance from Janome regarding getting your new sewing machine in reliable working order - they will be very happy to assist.
You should have a 1 year guarantee on this if not more. I would take it back and demand it repaired or them to give you a new foot peddle. This shouldn't be happening and they are just putting you off each time you call.
I have a Janome SL30X, about a year old, it suddenly jammed up on me back last year while I had been quite happily sewing with no problems. I have taken this machine back to John Lewis who can get it sewing within minutes but with no explanation, the last time I tried it as soon as we were home but after a few stitches it jammed again! Counless times I have tried to resolve the problem but can't figure it, I dread the thought of going back to John Lewis. Please can you help!
I have the same problem with a New Home NH-40 I bought just 6 months ago. Right now reps from Janome and New Home are referring me to each other's phone numbers.
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