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Kenmore Refrigerator and Freezer Not Cooling?

My Kenmore refrigerator and freezer is not getting cold; just blowing air. I cleaned and vacuumed the back panel, removed all the dust, as much as I can, including the fan, coils, and all the stuff in the back panel. I also cleaned the inside too. I made sure I'd leveled it front, back, and side.The fan is working, the damper is working, it's just blowing air. I need help to fix it. Thank you.

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By August B.

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Silver Feedback Medal for All Time! 337 Feedbacks
January 6, 20140 found this helpful

I am not sure about getting frigs repaired. There is likely something wrong with the coolant. I don't think this is a home handyperson sort of a fix. Call a repairperson or buy a new one (I bought a new one).

 
September 19, 20180 found this helpful

I have the same problem. Mine is only 2 years old. Power was off for 3 days and after coming back on everything else in the house worked except the fairly new Kenmore. I have a repairman coming in 2 days, but have to pay 99.00 just to get him here.

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This is unacceptable to me and this will likely be my last Kenmore product, which I have bought all my life ( I am 70 y/o). Hard to believe Sears expects you to pay 1500.00 plus for an appliance and only warrant it for 1 YEAR!

 
March 9, 20190 found this helpful

Did you have your Kenmore refrigerator fixed? What was the diagnosis and how much did they charge you? I have the same symptoms for my 2 year old Kenmore Elite.:( Thanks!

 
March 9, 20190 found this helpful

Hi @joygraybeal, wondering if you found out what the problem was, if it was fixed and for how much. I have an identical problem with my 2 year old Kenmore Elite, where both my freezer and fridge stopped cooling after the power was off for a few hours.

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So disappointed with this product! Thanks you!

 
Anonymous
March 16, 20190 found this helpful

Hi @joygraybeal, wondering if you found out what the problem was, if it was fixed and for how much. I have an identical problem with my 2 year old Kenmore Elite, where both my freezer and fridge stopped cooling after the power was off for a few hours. So disappointed with this product! Thanks you!

 
Anonymous
July 12, 20190 found this helpful

Agreed. I'm looking into getting a home warranty. This will help keep cost down for repairs.

 

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