Got my hair professionally highlighted (just a few foils along my part) and the highlights were toned. Only the highlights were toned not my whole head. But wherever highlights/toner were put, my natural brown turned orangey brown and in a splotchy way as pictured. You can see the difference in colour from my natural brown. What went wrong? This is a first it's happened. What can I do?
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It appears that your stylist should have either left the product on longer or should have gone w/ a lighter shade. A blue based shampoo may help some....but you definitely need to contact your stylist first...and let them know ASAP....so THEY can correct their mistake and tone down the brassiness.
Since the hair lightening was done by a professional hairdresser, you need to contact her as soon as possible and ask her to fix this problem.
Orange hair after bleaching happens when bleach fails to remove darker pigments in hair. There are three options for solving this problem:
tone the orange out;
dye it darker;
lighten it more.
Purple toner is needed for a more yellowish color (purple shampoo can also help neutralize the yellow), if hair is truly orange, then blue toner can resolve this problem. But sometimes even after toning, as a result, not only copper hair remains, but also orange or yellow spots, like in your case. Then it's probably best to cut your losses and dye your hair close to your natural color.
Another solution to this problem is to bleach the hair again (in your case, part of the hair), but to avoid major damage, you'll need to wait at least a week or two to restore your hair's natural moisture balance.
Since you got it professionally done, you need to go back and have them fix it to your satisfaction or get a refund. Dont try to fix it yourself because you may make matters worse.
You should contact the shop as soon as possible and let them know what has happened so they can have you go in for an assessment of what went wrong and what they can do to fix it.
Contact stylist, this could be many things, from shampoo/conditioner, amount of time of chemical on hair, hard water, medications, or even allergy to certain chemicals. Because you saw a professional, this should be voiced to them of the issue.
I have had this happen to me twice. The first time (many years ago) was because my grandmother had a lot of iron and sulfur in her water, I went back to the salon and had to have them put some kind of treatment on it. The second time the salon owner over booked appointments and had a worker call in the same day, so instead of rescheduling they just rushed everyone and messed up a few of us pretty bad.
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