My New Home sw2018e will not go into reverse.
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Sorry your question went unnoticed but maybe an answer will help someone else with the same type of question.
Your New Home (Janome) may need special cleaning or sometimes you have to hold a lever down. I am not familiar with this particular machine so I have furnished a link to a site that will answer your question. Just complete the form with your information and someone will answer your question in the space provided (this is a free service).
www.fixya.com/
Here is a link for a free manual just in case you do not have yours.
www.manualslib.com/
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