I have a new Magic Jack Go for my landline phone I have my number ported to it and it is ready to use. My problem is I can make outgoing calls, but when I get a incoming call, the phone does not ring. The caller gets a message that I am not available.
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You should go to the source for help with this:
There are a bunch of videos on YouTube about fixes. I have a link below to get you to them.
www.google.com/
I agree with cybergrannie, though, it may be best to go to the horse's mouth on this one.
Post back what you learn! Good luck!
You can contact them at this website www.google.com/
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