I sent it on 3/30 and they said it would arrive at its destination on 4/3. It is now 4/9 and still no package. Tracking it says it has been sitting in New Jersey since 4/3. What can I do? I cannot get anyone on the phone to help. This is crazy!
By Charlene from Tinley Park, IL
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I suggest that you go to the Post Office you mailed the package from (take all the paper info with you) and speak with a supervisor or manager. It is easy to simply not answer the phone but more difficult to avoid a physical body at the counter.
Hope you insured the package.
I agree with the other responder that a personal visit will get more attention.
Also, has the recipient stated the package has not been delivered? I ask this as sometimes parcels are delivered but final scan was not made (showing delivery).
Was parcel sent Priority Mail? If so, you will/should have some USPS insurance included (no extra payment).
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