I shipped a package from New Jersey to Minnesota. When the package was picked up the carrier never scanned it. So now the post office is telling me it was not picked up. Now for the twist, two package were sent to the same person at the same time. I have video surveillance that shows the post man with the two packages never being scanned. One package was delivered and one is lost. Now what do I do?
By mad about usps
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Unfortunately, there is little you can do to prove what actually happened. If you did not insure the package, your only option at this point is to file a complaint with the USPO. Good Luck!
The truth is - without proof of pick-up there is very little you can do - even if you purchased insurance. Have you placed a written complaint with your postmaster and/or with the postal service advocate in Washington, DC?
Only a written complaint has to be answered - not even email has the power of a written complaint. Do you have any way to show your local postmaster the "photo" of the postman with your 2 packages w/date and your house?
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