I purchased a 2017 Chevrolet Silverado truck new and the front driver seat is fraying. The truck has 13,000 miles on it. GM will not cover the repair! How do I fix this?
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There is a product called Fray-Check that will stop the fraying.
I am not understanding why this isn't covered under the warranty. Chevy does "bumper to bumper" and the seats are between the bumpers.
Scroll all the way down to the bottom of this link and consider calling the company (vs. talking just to the dealer).
www.chevrolet.com/
That is just me...the car should last bumper to bumper!
If you already talked to them (the corporate) VS the dealer, then talk to your dealer...specifically the person who you bought your car from and ask what they can do for you. If for some weird reason it is not covered (which I don't get), they may GIVE you a kit or something to fix it.
Post back what you learn!
The service manager, (he told me, this type of wear is usually covered 90% of the time) got in touch with the regional manager __ showed him the picture and said its not covered!? GM has a new system in place where each case is decided on an individual basis? They are to save money, but ripping off there best customers!!!
Most likely GM is saying this fraying is being caused by the way someone is getting in and out of the truck and they are placing this under normal "wear and tear" so it would not be covered.
But it is difficult to believe that your seat should be that worn with only 13,000 miles so it does seem there is a problem with the fabric. That does not mean you will be able to make them repair it.
I would suggest you go to one of your local auto parts stores and ask them what product they recommend as they see this type of thing all the time.
Of course, you should not wait too long as the damage will only get worse.
You may have to purchase a seat cover for that side of your truck and give some thought to what you could change to stop this from happening again.
You should contact the headquarters and express your concern. Fraying should not happen only a year into ownership like that and being 13,000 miles.
Imagine once the car is say 5, 10 years from now?
I have had troubles with dishonest dealerships with brand new car purchases too. The headquarters should help you out!
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