On my Singer 9340, the start/stop button was depressed, even
though the foot controller was connected. Now the foot controller does not work. I checked it and there is no voltage coming from the foot controller connector on the machine everything else works fine.
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You have a computerized sewing machine and doing any kind of repair, especially wiring or resetting could mess up the programs so be sure you check with an authorized repair service before changing anything or it's possible you could do untold damage to the works of your machine.
You can join this website and ask your question there as these are experienced sewing machine people and they will know what questions to ask so they will know what is happening with your machine.
You need to replace the wiring from the foot pedal to the machine. It would work then.
I would just go buy a Brother sewing machine. ;-) I had a Singer years ago and it always gave me grief. My Brother sewing machine totally blows Singer out of the water. Brother makes wonderful machines. They will sew leather, denim, knit, satin, and anything else you throw @ it w/o any problem at all.
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