I have a Kenmore 385.15358 sewing machine that doesn't reverse stitch anymore. When I push the reverse button it actually pushes to the inside of the machine. I took it apart and the only thing I can think of is that it needs a new spring. The spring is loose and not tight fitting around the shaft. Am I correct in assuming this is the problem? And where do I get a replacement part? I contacted Sears and they could only send me to the maker of the machine. I haven't heard from them yet.
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If the reverse stitch assembly is broken, it is a complex job and should be taken care of by a professional.
You can take the panel off and see if the area needs cleaning or has a loose screw. That you can handle yourself.
Check all your screws on the outside especially near the reverse level, tighten them up. (As a first step)
it may be the spring but has it been oiled recently? Just a drop of sewing machine oil (only) can make a big difference.
Just in case you no longer have a manual (some diagrams could help):
www.manualsworld.net/
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