Two weeks ago I brought a new Singer sewing machine and an older 1960s machine to the Caribbean to help a small community. I bought both from a Singer dealer in Montreal. I thought the older model would be a good strong backup as the newer ones are more difficult to take apart and fix. I was wrong. The older machine won't pick up the bobbin thread. The local fix it guys identified the problem as the yellowish piece in the photos. They say it is worn and won't grab the metal piece properly and they have seen several machines here, now unusable with the same problem. They have tried to source the piece in the USA with no success. Any ideas?
I will write to the Mr. Sewing Machine in Montreal who sold me the old and the new machine plus the older machine (as well as my personal machine that I bought new a few years ago). I am about to write him as I have friends coming down who can bring the part if he is willing to solve this, but he may want me to drag it back to Canada instead. I paid almost as much for the old one as the new one, never dreaming it would have an unreplaceable part.
Really wish I had contacted a Singer sales representative or their PR department before I left Canada, but I got busy with an illness in the family and had to discard some tasks on my to do list due to an illness in the family. So my second question is whether anyone has a contact at Singer who might have philanthropic tendencies. If I didn't have a personal investment in two new Singer machines, I would be hesitant to contact Singer, but.
As a point of internet my home is by Singer Mountain (Ruiter Brook Rd. QC- Ruiter Valley) where the wood for the vintage wooden singer sewing machines was logged. You can see Ruiter identified on the metal tags on those vintage singer sewing machine stands.
It is now March 8, 2019 and I am here until April 3, 2019.
To summarize:
1) is this really the problem
2) if so, if the vendor doesn't help me, is there any hope of getting the part in any marketplace (if so I would also buy the parts for the other poor souls here with useless machines)
3) any contact info for philanthropy at Singer
4) should I just bring the machine back to Canada (sad faces here) and do more homework next year.
Thanks.
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I would look on eBay or amazon for the part. In addition, I think the Montreal person who sold this to you, unless he sold it as-is has an obligation to make this right. Did you try the machine before you bought it? Did you have the option to? If you bought it without trying it you may be stuck. I dont have enough information.
Thanks Judy
My friend in Montreal finally called him and he said the part is not broken it is a timing issue only a professional like himself can fix. The machine did work but if I understand correctly the machine was probably jarred a bit during the transportation which threw off the timing. I wasnt warned of that but had a feeling from the purchase encounter that I could not expect strong follow up assistance but I rushed.
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