I've had the machine for about a year and never a problem with it. It is a Singer model 9950. Last weekend I was making a tablet cover using Timtex as the interfacing. I was almost finished when a part I was holding slipped and went under the needle. It was like the machine jammed. It didn't sew another stitch.
It was easy to get the project out, I just turned the turn wheel toward me and lifted it out. There was no thread nest, etc. Just to be prudent I changed the needle, rethreaded the machine, and took the bobbin out and put it back in. I turned the machine off and back on. When I started to sew (just two pieces of fabric to test it) nothing happened. I use the Start/Stop button a lot and when I pushed the Start button the alarm went off and nothing happened. The button stayed red. I tried using the foot pedal, still it wouldn't sew. I thought it might be the timing and I after talking with the Singer helpline person that is what they said. So I double checked how to fix the timing and when I had the cover and needle plate off the timing was fine. The hook picked up the thread perfectly. I put the bobbin in to check again and everything worked perfectly to make a stitch.
Then I thought about something - when I turned the machine off and on again the needle bar, etc. didn't move to the left and back to the right to center. I think whatever makes that happen is where the problem lies. Could you all help me to diagnose the problem and is it something I can fix? Thanks so much!
By Becky
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It sounds as though you have one of the following three issues:
The on-board computer needs to be shocked; try a reboot by having the machine on and killing power to it by disconnecting at the power point instead of following the proper shut-down. Wait five minutes then reconnect to the power source and see if that reboots and resolves your problem.
OR that something inside the machine is snapped-broken-worn and this is not a job you can do at home. Take the machine to a qualified, factory trained Quantum repair tech - be sure to look for the words 'factory trained' and/or 'computerised sewing machine repair' in the advert.
OR the software needs a restore from a qualified tech; take the machine to a repair tech with computer machine experience if the above shock reboot doesn't do the trick (and it well may not - some of the Quantum functions are so sophisticated a shock doesn't phase them a bit!).
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