I have only just bought this machine, so I was really disappointed to hear it start clanking and jamming. It was a bit scary. I tried everything to correct the threads, but there doesn't seem to be a problem with the threading or any thread caught in the bobbin area underneath. I changed the needle afterwards and it seemed to work perfectly again for a few minutes.
By Becky
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Your problem could be caused by one of two issues. First one is incorrect bobbin case seating. Your machine is a front load bobbin system and getting that removable case properly seated can be a real beast of a job!
In stitching, the needle goes down into the bobbin case as it rotates, catches the bobbin thread and loops to create the stitch. If the bobbin case is not in there correctly it will cause needle breaks because the needle smacks against the case that isn't rotating correctly.
Those front load (and side load) bobbin systems are very difficult to use! I try to steer my sewing students to machines that have the nearly jam proof top drop-in system because the frustration with the front or side load system is too great - it can put a sewer right off sewing!
If you bought the machine at a dealer or a fabric store like JoAnn or Hancock's, take the machine back to the store and ask one of the staff to help you learn to load the bobbin case correctly. There should be no charge because you bought the machine there.
Take notes; if you can record the session you can play back the audio whilst trying to load the case at home. Snap several photos with either a mobile phone or a digital camera because yes, a picture really can be worth a thousand words when you are struggling to correctly seat one of those bobbin cases!
If you bought it at a big-box like WalMart or Target you're not going to get much help from them, sorry to say because most of the staff in those departments are not sewers. They used to be but they aren't anymore. You can try taking the machine to a Singer dealer, or JoAnn, etc, but expect they will charge you for teaching you how to use the machine.
The only other thing that could be happening is that the machine was dropped in the warehouse and the timing is off. This is a warranty problem for a qualified repair tech to fix, it isn't something you can do at home.
If you still have the receipt you can exchange the machine for either a replacement of the same model, or look for one that has the top drop-in system (so much easier! You may have to pay a little more but it is SO worth it! Any Singer or Brother top drop-in machine will give you years of sewing satisfaction).
When choosing the replacement box, make sure there are no crushed or dented corners as a sign the box was handled carefully. You may even want to try the machine before leaving the store with it.
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