I just bought a new Singer Simple 3229 as my first sewing machine. The thread would jam in the bobbin area very frequently, making it virtually unusable (due to frustration and having to re-sew the area over and over). So, I opened my machine up to see what was happening. I followed the procedure to pull the bobbin thread up, and noticed that the top thread gets caught slightly on the front above the bobbin.
By Jason
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First of all - are you sure you're getting that side/front load bobbin seated properly? That style is VERY fiddly and difficult to seat properly, off by the slightest bit and the blasted thing jams!
Or, if sure you are getting the bobbin case seated correctly, are you sure you're using the correct class bobbin? The slight size difference in the classes (the best known are: 66, 15J and 15K) can cause what you're describing - best example is if your machine calls for class 66 bobbins but you're trying to use 15J bobbins, the slightly taller 15Js will cause thread to feed just that tiniest bit too high in the case leading to jams. If the machine calls for 15Ks...well, you see what I mean.
You write it's a brand new machine so it's covered under a warranty - well done you because now you have options:
If you're absolutely certain you are definitely using the correct class then the best thing is to take the machine back to the shop you bought it from - if you purchased from a sewing centre like JoAnn or Hancock's (in the US) or a Singer Sewing Centre, they will show you what's going on OR replace the machine if they find a fault.
If you purchased at a 'big box' store like WalMart or Target and prefer not to go through the hassle of trying to get a repair tech to honour the warranty (many non-Singer shops will ask you to pay and wait for Singer to reimburse you), the only thing to do is take the machine back for a replacement (be sure to test in the store!) or refund.
May I just add that if you do go for a return-refund, and are looking for a good entry level Singer you won't outgrow too soon, the Talent 3321 is a good one to look at - lots of nice stitches, handles most fabrics well (two layers of medium weight denim but no more than that), and best of all - features the jam proof 'top drop-in' bobbin style. The user guide leaves a lot to be desired for beginners but the Simplicity or Singer sewing step-by-step books are really helpful for sewers of all levels.
Also a good first machines are the simple Janome top drop-ins, again, the user guide is not the greatest.
Don't give up. Sewing is beyond fab for creative outlets and money saving.
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