What is the best way to dispute an early cancellation fee on a cell phone?
Marie from MA
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I had service with AT&T and it was terrible where I live. I called them to complain and they said their computer said I had service so I must have it. I decided to call them each time a call dropped, would't go out, or just had a couple of minutes and thought I would tell them what I thought of them. Each time I called I told the operator that I wanted the entire conversation noted on my file. By the end of the second day, my contract was cancelled with no cancellation fee and a $250 credit toward my current bill.
If you're smart you will just pay it. This happened to me, I was right they were wrong. Long story short, I argued with them about it but finally paid. It is now on my credit report and has been about 4 years. It will be on there til 2012. Pay it, it's not worth the hassle.
I finally got them to waive it yesterday. It's too long a story but finally I spoke to someone who "got it" - this was for a line that I didn't need or use or want but was told I had to add in order to get the phone I wanted when one of our phones was lost. Beware of some "authorized" dealers also as they may have their "own rules" that they aren't up front about. I am suprised that TC - although you paid fee it shows up on your credit report? There are a lot of class action lawsuits you can find on the web regarding early cancellation fees on cell phones and the consumer has won a lot of the times. I didn't want to go thru that if I didn't have to. I am glad it has been taken care of.
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