Today's poll asks: Have you had a customer service nightmare this year?
Poll: Customer Service
Have you had a customer service nightmare this year?
Yes (64)
No (47)
Feel free to share your experience in the feedback forum below.
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I purchased a HP desktop computer last October. In December I had to run a complete Recovery disk on it, thereby losing all my programs and settings. Three months later the computer began losing its settings and finally failed to boot up. I called Tech support and was told by someone in India to take it to a computer shop to get my data off it and then call back. I did. New guy in India. He didn't know anything about it. The first guy forgot to assign a case number. He kept asking what the screen said. I explained that it was in the shop. He kept telling me this was impossible. Went and got the computer back. Called India again. New guy again. He didn't know anything. Nothing had been recorded. He finally gave me a case number. I read what the screen said about boot failure and that the computer shop told me I had a harddrive failure. He said that was impossible! He had me hit a number of keys and annnounced I had a harddrive failure.
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