Manufacturers Sometimes Replace Instead Of Repairing

Try to get things fixed by the manufacturer! My husband went through all the customer service/diagnostics for our Epson scanner/printer/copier with no luck. So they told him to send it in for repair. The company paid to send the printer in and then, I suppose they couldn't fix it - because a brand new printer showed up on our doorstep. That sort of thing creates loads of customer loyalty - and I have been telling everybody.