Anyone use the H2O mop?
By Colleen from Dayton, OH
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I have an H2O mop and I love it. I have a day care in my home and use it every day after the kids leave. It's easy to fill, gets into corners, uses no soap, so it's better for kids, uses washable cloths, so it's frugal, and works quickly, with no scrubbing...sure saves the knees! The pointed head gets right into the corners and in behind the toilet. Heats up fast and doesn't take up much room. I got mine at Canadian Tire. Zellers and Walmart also sell them. I would advise buying it from a store, then if you don't like it, you can return it without them keeping the "shipping and handling fees".
I have had three H20 Mops over the past 18 months. The first two failed within a few months. Each time Bed Bath & Beyond did the right thing and replaced it. The third one today failed and no longer heats up. This one did last longer than the other 2 (about 7 months, but it had less usage too) and it also had its own problems. The handle could not remain in the upright position. We hated this but felt taking it back was too much hassle.
This product is junk. Customer service is a joke. It's too bad, because when they worked they cleaned nicely. But Thane (the manufacturer) builds a crappy product that won't last, and they will not stand behind it. The "testimonials" on the website, I believe, are false. I have posted my dissatisfaction, and they have never appeared. Nor have they bothered to contact me.
Kudos to BB&B for their great customer service. I understand they no longer carry these in stores. I wonder why?
Oh, the latest wrinkle is that Thane now states the failure is due to not changing the water filter. And now Thane states on the troubleshooting tips on their website that you must replace every 3 months if the mop is used 3 times per week?? The filters on the website are listed for 17.95 / 2-pack. Let's see.... that's 4 filters per year, and additional $36.00 (+shipping). They didn't mention in the ad, did they? They claim you're able to get them at your local retailer? Ask around. The only thing you'll get is a deer in the headlights stare! It's a shame our consumer agency allows this company to bring this faulty product in the US. What a joke.
I am going to try and return this to BB&B. I hope they will refund my money. Of course they should be compensated by Thane, but I doubt that would happen, especially if the vendor support is anything like their customer service!
So bottom line; You are now supposed to replace your filter every 3 months, thus, Thane is simply saying don't expect the mop to last much longer than 3 months. That is their "truth in advertising," I guess.
Stay away and don't waste your money! Save yourself the hassle and forget about buying one of these.
PS: I am sure that some law firm could easily have a huge class action claim against Thane. This is a no brainer!
Gr8 cleaner, but there is no way to lock it in an upright position. I used it for 3 months, leaned it against wall, it slid down and the mop section plastic snapped and broke away from handle unit, rendered it useless.
I just Googled it entering H2O Customer Reviews and can read about what they think. Not so good. But, remember what works well for one may not be the same for the other. And vice versa.
I received my h2o steam mop as a gift. I was very happy with it, however, I used it approximately 4 times, and down where the handle is attached to the cleaner part, there is a part on it that broke, I did not have this mop for a year, so I figured they would stand behind it, I did not want a new mop, but i would have liked to have had a partial refund on this mop.
I was told I had two options, first option was to purchase the part, which would be the mop part, and keep the handle, etc., which I had no problem with, until she said it would cost me $60.95, holy moly, the brand new mop was $99.95, why would one purchase just a part of the mop, when for approximately $45.00 more I would have another brand new one.
The other option was to purchase the new ultra h2o mop for its regular price of "3 easy payments of $33, what a joke this company is, when someone cannot stand behind their product why would I want any part of this, I do believe I will purchase the Shark steam mop instead, I know someone who has one and she received a new one when something went wrong with hers and she had it for almost 2 years. And believe me I will tell everyone that is thinking about purchasing a h2o mop what my experience with them was and advise them not to purchase one this company either.
I had tried calling this company for over 3 months and could never get a telephone number for them. I was watching t.v. this morning and there was another advertisement for it on t.v. and so I called them like i was going to order one, and asked them and they gave me their phone number. If anyone would like to contact them direct their phone number is 719-948-1581 western time. their hours of business is 6 a.m. to 6. p.m. M. through F. they are opened sat also but do not remember the time.
I was very happy with the mop I never experienced any problem with the steam and water like some had, but I also do no believe after using this 4 times @$100, do I feel that I should have to pay that much for the part, i dont want it free but not over $60, and i would have liked to have purchased the ultra h2o mop but they would not give me even a partial refund on the old one, just like the government of the U.S. what a rip off.
I purchased the H2O mop back in November 2008 and also bought an extra for my close friend for Christmas. I love it! My friend loves hers as well. I've had more compliments by people who've tried it's amazing! This is definitely a product that's worth every penny. NO "buyers remorse" here. Happy Customer
Do NOT do business with H20 Ultra Mop. The "30 day" guarantee refund does not include a refund on shipping and handling "to and from" your home which will be one third of your total order. I attempted to change part of my order within 10 minutes of placing it. I was told it had to be in the system. I called back in less than 24 hours and was told that since the order was "in" the system it could not be changed! I never even opened the box and was charged almost $70 to ship back a product I didn't want shipped to my home in the first place. The company refused to refund even part of their "shipping costs." It cost me shy of $70 to find out how unethical this company is. Do NOT make the same mistake and "save your" $$!
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