Even though I don't like to complain, there have been several times I have done just that. Here are a few tips to resolve complaints.
If you're dissatisfied with the service you've received, or if a product doesn't live up to its claim, you should always take your issues directly to the company or retailer. Here are a few tips to lodging an effective complaint:
By Bobbie G. from Rockwall, TX
Add your voice! Click below to comment. ThriftyFun is powered by your wisdom!
ALSO - go the the TOP and "cc" (copy at the end of the letter - you should do this all In WRITING when at all possible) everyone involved - like the Better Business Bureau, Consumer Protection Agencies - and other outside agencies - I have found that outside pressure - or risk of exposure of that sort is really effective.
Don't stop with the Customer Service Department - too often they are only there to field calls and placate you - not really offer any viable solutions. My husband always asks for a supervisor - & he has even gotten bank charges reversed!
I do complain about bad service, but I also compliment the employee when I get good service. Too often people are quick to complain but don't bother to compliment. Last year I wrote a letter to the manager of a grocery store chain to compliment one of his cashiers. As far as I was concerned she went far above and beyond the call of duty (too long of a story to go into). The next time I went in she told me that she had been a cashier at different stores for almost twenty years and she had never gotten a letter complimenting her. How sad!! It came at just the right time, too. She was up for an evaluation and raise and I think the letter helped. So, guys, don't forget to compliment. You never know how you can make someone's day.
Since buying a Cingular Palm Treo 680 in January '07 the connection to the network would become garbled displaying a sequence of odd characters and lose connection to the network. The only way to re-connect is to remove the battery then replace it, sometimes multiple attempts before it connects. I replaced the phone with a new one. The problem still persists. Many calls to Cingular have failed to reach a reasonable to the problem with much prodding to get Cingular to admit there is a problem.
Walmart # 14 Connie & Cust Serv, mgr Leron. They stopped the line while selling a credit card of theirs to a customer who did not have time to fill it out, but they would not chek her out until she took it. I waited in line 20 min. + 5 carts behind me!
Both of these incompetent clerks could not figure out the process for this & just kept all of us in line.Not sure what store # is but the mgrs name is JAVIER BRENES, & PHONE # IS (727)587-7822.
Add your voice! Click below to comment. ThriftyFun is powered by your wisdom!
